Refund policy
Emberbury wants you to be happy with your lamp. If something is wrong with your order, we will fix it.
You have 30 days from delivery to contact us. Email with your order number and, where relevant, a photo.
If your order arrives damaged, faulty, or is not the item you ordered, we will send a replacement free of charge or refund you in full — your choice. You do not need to ship anything back to us.
If your order never arrives, contact us and we will either resend it or refund you in full.
If you simply changed your mind, we are not able to offer a refund once the order has shipped. Our lamps ship directly from our fulfilment partner's warehouse and return postage costs more than the item itself. If your order has not shipped yet, contact us and we will cancel it for a full refund.
Cancellations. Orders can be cancelled for a full refund any time before they ship — usually within 24 hours of ordering.
Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.
Nothing in this policy affects your statutory rights.
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